Return & Exchange Policy
1. Order Cancellation
Orders can only be cancelled before shipment. Once the order has been handed over to our courier partner, it cannot be cancelled. To request a cancellation, please email customercare@spreadhome.com immediately.
2. How to Initiate a Return or Exchange
We offer a 7-day return/exchange window from the date of delivery. To ensure a smooth process, we follow a proof-first verification system.
Steps to follow:
- Email Us: Send a request to customercare@spreadhome.com within 7 days.
- Submit Proof: You must attach clear photos of the product, the packaging, and the invoice.
- Review Process: Our team will review the evidence within 24–48 hours. Once the issue is confirmed, we will authorize the return or exchange request.
3. Eligible Reasons for Return
- Defective/Damaged: Manufacturing defects or shipping damage.
- Wrong Item: If you received a product different from what you ordered.
- Change of Mind: If the product does not meet your expectations, a 5% restocking fee (for freight and handling) will be deducted from your total refund.
4. 🎁 The "Unpacking & Review Reward" Program
To help us serve you better and provide indisputable proof of any issues, we encourage all customers to film a continuous unboxing video.
- The Reward: If you share a clear, uncut unboxing video showing the shipping label and the product condition, we will send you up to a 5% discount coupon for your next purchase!
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Loyalty Perk: This video acts as your Instant Approval Guarantee. It provides 100% proof of any issues, ensuring your return or exchange is authorized immediately without the need for further investigation.
5. Refund Timeline
- Processing: Refunds are initiated within 7–10 business days of the product arriving back at our warehouse and passing inspection.
- Prepaid Orders: Refunded to the original payment method.
- COD Orders: Refunded via NEFT transfer. (Please provide your Account Name, Account Number, and IFSC Code.)
- Reflections: Please allow 2–3 additional days for the credit to appear in your bank statement.
Note:-
Bank Details: For all returns, the bank account details provided for the refund must belong to the same person who placed the order. We do not process refunds to third-party accounts.
6. Non-Returnable Items
Customized products (e.g., logo embroidery, special custom sizes) are final sale and are not eligible for return, exchange, or refund.
Note:-
Items must be in original condition, unused, with proper original packaging and tags attached to qualify for return.
Without packaging, returns will not be acceptable.
