For Spread, customer service represents the virtual shadow of the brand. “Service is not something you do. It is something you are.”
For us customer satisfaction is the final key to success. We ensure the worth of your money being paid hence we believe in delivering you with the best quality and highly durable products. Our packaging has fascinated our customers across country and worldwide ensuring of proving best services in the industry. Payment options include payments through credit or debit cards and we are trying our best to facilitate our customers with cash on delivery option.
RETURN POLICY
To cancel an order.
One can cancel an order by calling our customer service representative at the mentioned numbers at the bottom of the website or you can mail us at sales@spreadhome.com. Its our prerogative to cancel the order after hearing the customers complaint for returning the product. Returns will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
How to proceed with returning process?
Call our customer service representative on +91-11-27240117,47019200 and give your order details to proceed with the process.
Return Notice Period
Return process can be initiated in first 15 days of buying the product. Between 15- 30 days, if such a request has been placed then only 50% of the total amount, is reimbursed. After a period of 30 days, no such requests are acceptable.
Refund Period
Refunds will be credited into customers account within 15 days of accepting the refund process.
How do I return a product to Spread home Products Pvt Ltd
After approval of the request, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below-mentioned address Spread Home Products Pvt. Ltd.
A 27, G.T. Karnal Road, Indl. Area,
New Delhi – 110033, India
Email: info@spreadhome.com
TEL : +91-11-47019200.
SHIPPING POLICY
Delivery Duration
Your Order will be delivered in at your place in 4-5 working days at maximum, once you place an order.
How can I track my order?
Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91-11-27240117, 47019200 (10 AM – 7 PM) or drop us an email at sales@spreadhome.com An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
Charges For Shipping.
We almost provide free shipping (except for Big furniture items) but for the courtesy of shipping cost we add INR 5 in the total cost.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
